- Provide coupon books for homeowners with the direction of the Board, regarding the monthly assessment amounts set forth by the annual budget.
- Collect and deposit all payments made to our office on a daily basis, into your Associations FDIC insured operating account.
- Make monthly deposits into reserve accounts as directed by the board.
- Review and approve all invoices submitted for payment with Board’s guidance.
- Prepare all checks for vendors and service providers.
- Monthly bank reconciliations.
- Prepare financial statements on a monthly basis including general ledger, income statement, balance sheet and delinquency report.
- Coordinate tax return preparation with Association’s chosen CPA.
- Close out fiscal year and update with new annual budget.
- Prepare and distribute annual budget to all homeowners as required by law, while working with the Board.
- Execute any CD investments, renewals, or transfers as directed by the Board.
- Answer homeowner and vendor inquiries regarding all matters daily.
- Assist title companies and lenders during all sales within the community.
- Preparation and processing of past due notices
Meetings
- Attend Board meetings as described in the management agreement.
- Attend executive session board meetings as requested by the board.
- Distribute all paperwork associated with the annual meeting (agendas, proxy, ballots, minutes, return envelopes)
- Manage all returned proxies and keep Board informed of whether or not a quorum has been achieved
- Attend meeting and provide administrative support
Management Services
- Prepare and maintain copies of all correspondence on behalf of the Association in an electronic format.
- Respond to all e-mail correspondence in a timely fashion
- Serve as primary contact and liaison for Board with but not limited to:
- Provide 24/7 after hours emergency services with the Association Manager.
- Maintain Non-Profit Corporation filings.
- Provide a team of customer Service Professionals to handle all Association needs
- Conduct routine site inspections of the community for the purpose of identifying CC & R’s rule violations and checking on the performance of Association vendors.
- Association vendors
- Legal counsel
- Insurance brokers/agents
- Lenders
- Assessors
- Title Companies
- Realtors
- CPA’s
Complaints and Communication
- Provide means of communication between owners and management.
- Assist Board with CC & R’s/Governing document interpretation, compliance with Washington laws.
- Manage and assure all required Association insurance is correctly in place and renewed annually.
- Fully understand and administer the provisions contained in the condominium documents as they relate to the management
functions.
- Enforcement of community rules
- Recommend to the Board of Directors additional rules that need to be adopted as well as amendments to current rules that may not be realistic.
- Work on owner-to-owner relations regarding problems with noise, odors, use of common areas, appearance of individual units, children, pets, etc.
Rules and Regulations
- Fully understand and administer the provisions contained in the condominium documents as they relate to the management functions.
- Enforce the rules, (community rules, swimming pool rules, tennis court rules, clubhouse rules, etc.)
- Recommend to the Board of Directors additional rules that may need to be adopted/amended.
- Work on, owner-to-owner relations regarding problems with noise, use of common area, appearance of individual units, etc.
Maintenance Services
- Prepare bid specifications for larger jobs and oversee bid process
- Coordinate entire process of small and large maintenance issues within the Community Association.
- Project management of large community construction projects such as rehabilitation projects, additions, & upgrades
- Create and implement a preventive maintenance program
- Schedule and perform maintenance inspections
- Oversee on-site custodial personnel, landscaping services and common areas
- Review property conditions and make improvements where necessary
- Maintain 24-hour emergency service, 365 days a year
- Manage maintenance requests and secure timely performance
