Owner Services

Marketing

A full list of our properties are available for free at our office 24 hours a day
Signs are placed in front of your unit or community
Web advertising is done on park52.com, Google, Places4rent, RentalsIn, Snaprent, USA Home Rentals.net, Vacancy list, NARPM Chapter, Hot Pads, Rentspider, My new place, SignALease, Postlets, Hot Pads, Enormo, Zillow, Backpage, DotHomes, Oodle, Trulia, Vast & others
Ads are placed in newspapers such as the Tacoma News Tribune, Tacoma Weekly, Fort Lewis Ranger
Flyers are distributed at both Fort Lewis and McChord housing

Prescreening is done over the phone to find out if tenants qualify before setting appointments to show the inside of you property
Appointments are set with perspective tenants to walk through the home
Applications are given at the time of showing to encourage applying for your home

Completed applications are taken of applicant along with all information to verify identity and info given is accurate and verifiable
Screening includes a check of tenants credit report, rental history, criminal background and employment history to assure they have viable income

New tenants are met at the property to go over specifics about your home and any details they should know about living in your property
All appropriate paper work is signed and filled out along with any photos needed to show the condition of your home at the time of move in
An explanation is given to tenant of how to maintain the property both inside and out

Rents are to be paid by the 3rd of each month to allow timely deposits/distributions into the owner’s accounts
If the rents are not received in a timely matter, we follow through with any notices and fees that are necessary to collect rent payments

We continuously drive by the outside of our properties and schedule for interior inspection
Inspections are also done when maintenance goes in for repairs (silent inspections)

Tenants are required to submit all maintenance requests in writing, there are no exceptions to this
In case of emergencies we ask that it be phoned in immediately so the repair process may be started, it is still required in writing as well.
Requesting written maintenance requests allows us to track items as they come in, get the work scheduled with the necessary vendor or technician and follow up to confirm all work has been completed.
Once the work order is turned in by the tenant, it is then input into our system. Our Maintenance Coordinator at this time will notify the home owner of the repair request and get the process started.
Our Maintenance Department has 2 fulltime technicians on staff as well as a large pool of outside licensed contractors.
We are on call 24 hours a day for any emergencies that may occur at the property that cannot wait until the next business day.