Owner Services

Marketing

• A full list of our properties are available for free at our office 24 hours a day
  
  
• Signs are placed in front of your unit or community
  
  
• Text codes are assigned to your property so that potential tenants can receive information & pictures on their phone by sending a text message
  
  
• Web advertising is done on a variety of sites including Park52.com, Craigslist, Google Maps, YouTube, Facebook Marketplace, Zillow, PadMapper, Trulia, Hot Pads, My new place, Places4rent, RentalsIn, Snaprent, USA Home Rentals, Vacancy list, NARPM Chapter (National Association of Residential Property Managers), Rentspider, SignALease, Postlets, Zillow & others
  
  
• Ads are placed in newspapers such as the Tacoma Weekly, Fort Lewis Ranger, Northwest Airlifter, Weekly Volcano, & others
  
  
• Property listings are distributed at the Joint Base Lewis-McChord Housing Office

Showings

• Prescreening is done over the  phone to find out if tenants qualify before setting appointments to show the inside of you property
  
  
• Appointments are set with perspective tenants to walk through the home
  
  
• Applications are given at the time of showing to encourage applying for  your home

Screening

• Completed applications are taken of applicant along with all information to verify identity and info given is accurate and verifiable
  
  
• Screening includes a check of tenants credit report, rental history, criminal background and employment history to assure they have viable income

Signing Lease

• New tenants are met at the property to go over specifics about your home and any details they should know about living in your property
  
  
• All appropriate paper work is signed and filled out along with any photos needed to show the condition of your home at the time of move in
  
  
• An explanation is given to tenant of how to maintain the property both inside and out

Rent Collection

• Rents are to be paid by the 3rd of each month to allow timely deposits/distributions into the owner's accounts
  
  
• If the rents are not received in a timely matter, we follow through with any notices and fees that are necessary to collect rent payments

Inspections

• We continuously drive by the outside of our properties and schedule for interior inspection
  
  
• Inspections are also done when maintenance goes in for repairs (silent inspections)

Maintenance/ Repairs

• Tenants are required to submit all maintenance requests in writing, there are no exceptions to this
  
  
• In case of emergencies we ask that it be phoned in immediately so the repair process may be started, it is still required in writing as well.
  
  
• Requesting written maintenance requests allows us to track items as they come in,  get the work scheduled with the necessary vendor or technician and follow up to confirm all work has been completed.
  
  
• Once the work order is turned in by the tenant, it is then input into our system.  Our Maintenance Coordinator at this time will notify the home owner of the repair request and get the process started.  
  
  
• Our Maintenance Department has 2 fulltime technicians on staff as well as a large pool of outside licensed contractors. 
  
   
• We are on call 24 hours a day for any emergencies that may occur at the property that cannot wait until the next business day.